What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in chatbot / conversational ai platforms category. Our data sources in chatbot / conversational ai platforms category include;
Chatbot platforms allow users, most even allow non-technical users, to build and deploy chatbots to text based channels such as a company's own website or app, Slack, Facebook Messenger or others.
Chatbot platforms are also called chatbot software, conversational platforms, conversational software etc.
To be categorized as a chatbot platform, a product must:
AIMultiple is data driven. Evaluate 235 services based on
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calculated based on objective data.
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We use the data sources on the side for ranking solutions and awarding badges in chatbot / conversational ai platforms category. Our data sources in chatbot / conversational ai platforms category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Intercom
Qualified
Drift
Userlike
IBM Watson Assistant
Taking into account the latest metrics outlined below, these are the current chatbot / conversational ai platforms market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Intercom
Userlike
Qualified
Drift
IBM Watson Assistant
These are the number of queries on search engines which include the brand name of the solution. Compared to other Conversational AI categories, Chatbot / Conversational AI Platforms is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 48%, 28% more than the average of search queries in this area.
4 employees work for a typical company in this solution category which is 17 less than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 130 companies with >10 employees are offering chatbot / conversational ai platforms. Top 3 products are developed by companies with a total of 500k employees. The largest company building chatbot / conversational ai platforms is IBM with more than 300,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Intercom
IBM Watson Assistant
Qualified
Drift
Manychat
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Chatbot / Conversational AI Platforms companies. The most positive word describing Chatbot / Conversational AI Platforms is “Easy to use” that is used in 14% of the reviews. The most negative one is “Difficult” with which is used in 3.00% of all the Chatbot / Conversational AI Platforms reviews.
According to customer reviews, most common company size for chatbot / conversational ai platforms customers is 1-50 Employees. Customers with 1-50 Employees make up 52% of chatbot / conversational ai platforms customers. For an average Conversational AI solution, customers with 1-50 Employees make up 32% of total customers.
These scores are the average scores collected from customer reviews for all Chatbot Platforms. Chatbot Platforms is most positively evaluated in terms of "Overall" but falls behind in "Likelihood to Recommend".
This category was searched on average for 1.1k times per month on search engines in 2022. This number has decreased to 1k in 2023. If we compare with other conversational ai solutions, a typical solution was searched 814 times in 2022 and this decreased to 720 in 2023.
Advantages of chatbot platforms include cost-effectiveness and ease of deployment:
Chatbot platform is an emerging technology and unfortunately there is limited public data on the performance of different chatbot platforms. Our suggestion would to create a shortlist of vendors based on reputation, pricing and other procurement best practices. Then, you can try them out for a simple application as a proof of concept (PoC) project to have a better understanding of their performance. Most important criteria for comparing different chatbot platforms include:
We compared top chatbot platforms in detail, feel free to visit our research on top chatbot platforms.
In order to understand the importance of chatbot platforms, it is necessary to understand the importance of chatbots.We explained the benefits and importance of chatbots in a research article before.
Chatbot platforms offer an easy-to-use bot-building tool for tech and sometimes non-tech users. Using chatbot platforms, enterprises can build better chatbots faster.
Chatbot platforms provide the software and interfaces required to create a chatbot.