What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in chatbot agency category. Our data sources in chatbot agency category include;
Chatbot agencies develop custom chatbots for businesses. While simpler bots can be relatively quickly self-prepared, more complex bots that are expected to handle a high number of queries require development time. Chatbot agencies allow companies to outsource that development.
Chatbot agencies employ chatbot developers, project managers and business development teams. Thanks to their extensive experience, they can help companies quickly build sophisticated bots.
Most chatbot agencies also do work on other development topics. Here, we have included agencies that have a track record of building chatbots. Very few of these companies are specialists that almost always work on chatbots while the rest work on other topics such as mobile app design.
If you’d like to learn about the ecosystem consisting of Chatbot Agency and others, feel free to check AIMultiple Conversational AI.
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We use the data sources on the side for ranking solutions and awarding badges in chatbot agency category. Our data sources in chatbot agency category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Acquire
QBurst
Infopulse
Master of Code Global
Peerbits
Taking into account the latest metrics outlined below, these are the current chatbot agency market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Acquire
Infopulse
QBurst
Peerbits
Master of Code Global
These are the number of queries on search engines which include the brand name of the solution. Compared to other Conversational AI categories, Chatbot Agency is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 96%, 20% more than the average of search queries in this area.
29 employees work for a typical company in this solution category which is 8 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 18 companies with >10 employees are offering chatbot agency. Top 3 products are developed by companies with a total of 2k employees. The largest company building chatbot agency is QBurst with more than 1000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
QBurst
Infopulse
Acquire
Master of Code Global
Wizeline Chatbots
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Chatbot Agency companies. The most positive word describing Chatbot Agency is “Customer service” that is used in 3.00% of the reviews.
According to customer reviews, most common company size for chatbot agency customers is 1-50 Employees. Customers with 1-50 Employees make up 44% of chatbot agency customers. For an average Conversational AI solution, customers with 1-50 Employees make up 36% of total customers.
These scores are the average scores collected from customer reviews for all Chatbot Agencies. Chatbot Agencies is most positively evaluated in terms of "Customer Service" but falls behind in "Likelihood to Recommend".
This category was searched on average for 483 times per month on search engines in 2022. This number has decreased to 320 in 2023. If we compare with other conversational ai solutions, a typical solution was searched 814 times in 2022 and this decreased to 720 in 2023.
Strategy: A chatbot agency can be a guide for the type of chatbot that will be created, taking advantage of its previous experiences. There are different types of chatbots and they can provide different benefits. Some chatbot experience would be helpful to invest in choosing the right type of chatbot for your company's priorities. For example, a chatbot can be a voice bot, only text bot or hybrid bot and there are pros and cons for each option. The use case should be defined clearly to achieve the expected benefits of chatbots. A chatbot agency can help define these goals and expectations. For more information on what a chatbot is, feel free to visit our article on chatbots.
Design and Development of Bots: Chatbot agencies are responsible for technical infrastructure to build a stable and effective chatbot. The main responsibilities of the agencies can be listed as
Post-development support: In order for chatbots to run without malfunctioning, it is necessary to make the updates and changes for continuous improvement. When there is a problem with the chatbot, agencies should offer timely suppot services.
To understand the importance of chatbot agencies, it is necessary to learn why chatbots are important and what value they provide. We have written extensively on chatbot benefits before.
Though chatbots have numerous benefits, there are also numerous cases of chatbot failure. A chatbot needs to be treated like a standalone product and needs to be tested extensively. Given the risks of chatbot failure and the benefits of chatbot success, some organizations decide that launching the first versions of their chatbot with an experienced agency offers a good trade-off enabling a lower cost fast launch that can demonstrate the benefits of chatbots for the business.