What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in speech analytics software category. Our data sources in speech analytics software category include;
Speech analytics software transcripts spoken language with the help of voice recognition technology, then performs various analytics (e.g. sentiment analysis) on voice. This technology is commonly used in understanding (potential) customer sentiment.
If you’d like to learn about the ecosystem consisting of Speech Analytics Software and others, feel free to check AIMultiple Conversational AI.
AIMultiple is data driven. Evaluate 43 services based on
comprehensive, transparent and objective AIMultiple scores.
For any of our scores, click the information icon to learn how it is
calculated based on objective data.
*Products with visit website buttons are sponsored
We use the data sources on the side for ranking solutions and awarding badges in speech analytics software category. Our data sources in speech analytics software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Talkdesk
CallTrackingMetrics
CloudTalk
Vonage Business
ExecVision
Taking into account the latest metrics outlined below, these are the current speech analytics software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Talkdesk
CallTrackingMetrics
CloudTalk
ExecVision
Vonage Business
These are the number of queries on search engines which include the brand name of the solution. Compared to other Conversational AI categories, Speech Analytics Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 86%, 10% more than the average of search queries in this area.
137 employees work for a typical company in this solution category which is 116 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 32 companies with >10 employees are offering speech analytics software. Top 3 products are developed by companies with a total of 20k employees. The largest company building speech analytics software is OpenText with more than 10,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Talkdesk
CallTrackingMetrics
Genesys PureCloud
Vonage Business
CloudTalk
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Speech Analytics Software companies. The most positive word describing Speech Analytics Software is “Easy to use” that is used in 14% of the reviews. The most negative one is “Difficult” with which is used in 3.00% of all the Speech Analytics Software reviews.
According to customer reviews, most common company size for speech analytics software customers is 51-1,000 employees. Customers with 51-1,000 employees make up 45% of speech analytics software customers. For an average Conversational AI solution, customers with 51-1,000 employees make up 32% of total customers.
These scores are the average scores collected from customer reviews for all Speech Analytics Software. Speech Analytics Software is most positively evaluated in terms of "Ease of Use" but falls behind in "Likelihood to Recommend".
This category was searched on average for 361 times per month on search engines in 2022. This number has decreased to 320 in 2023. If we compare with other conversational ai solutions, a typical solution was searched 814 times in 2022 and this decreased to 720 in 2023.