What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in conversation intelligence software category. Our data sources in conversation intelligence software category include;
Conversation intelligence (CI) software is a tool used to record and transcribe marketing and sales calls for further analysis. CI software leverage natural language processing to understand user intent and identify keywords for topics to facilitate access to these calls later.
CI software enables businesses to identify successful sales reps' behavior, and use this knowledge to coach new hires.
If you’d like to learn about the ecosystem consisting of Conversation Intelligence Software and others, feel free to check AIMultiple Conversational AI.
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Data fuels high-performance sales teams.
We use the data sources on the side for ranking solutions and awarding badges in conversation intelligence software category. Our data sources in conversation intelligence software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Gong
SalesLoft
Balto
Invoca
InsightSquared
Taking into account the latest metrics outlined below, these are the current conversation intelligence software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Gong
SalesLoft
Balto
Invoca
InsightSquared
These are the number of queries on search engines which include the brand name of the solution. Compared to other Conversational AI categories, Conversation Intelligence Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 85%, 9% more than the average of search queries in this area.
359 employees work for a typical company in this solution category which is 338 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 20 companies with >10 employees are offering conversation intelligence software. Top 3 products are developed by companies with a total of 2k employees. The largest company building conversation intelligence software is Gong with more than 1000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Gong
SalesLoft
Balto
Invoca
InsightSquared
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Conversation Intelligence Software companies. The most positive word describing Conversation Intelligence Software is “Easy to use” that is used in 6% of the reviews. The most negative one is “Difficult” with which is used in 2.00% of all the Conversation Intelligence Software reviews.
According to customer reviews, most common company size for conversation intelligence software customers is 51-1,000 employees. Customers with 51-1,000 employees make up 50% of conversation intelligence software customers. For an average Conversational AI solution, customers with 51-1,000 employees make up 47% of total customers.
These scores are the average scores collected from customer reviews for all Conversation Intelligence Software. Conversation Intelligence Software is most positively evaluated in terms of "Customer Service" but falls behind in "Likelihood to Recommend".
This category was searched on average for 587 times per month on search engines in 2022. This number has increased to 1.3k in 2023. If we compare with other conversational ai solutions, a typical solution was searched 814 times in 2022 and this decreased to 720 in 2023.