What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in intelligent virtual assistants (iva) category. Our data sources in intelligent virtual assistants (iva) category include;
Intelligent virtual assistants, also known as AI assistants, AI sales assistants, and virtual assistants, are a type of chatbot which leverages natural language processing, predictive analytics, and other AI capabilities to understand employee's requests and fetch answers to help them.
Intelligent virtual assistants can handle customer requests for rule-based tasks, and help customer-facing employees by providing them with answers to respond to customers. Additionally they help internal employees by fetching important data for them from business databases.
If you’d like to learn about the ecosystem consisting of Intelligent Virtual Assistants (IVA) and others, feel free to check AIMultiple Conversational AI.
AIMultiple is data driven. Evaluate 44 services based on
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Improve Customer Experience throughout Their Lifecycle.
ultimate.ai is the leader in AI for customer service.
Engage, nurture, qualify leads and book meetings with AI-powered two-way conversations.
Boost.ai is a Norwegian software company that specializes in conversational artificial intelligence (AI). Inventor of the world’s most complete software for building, implementing and operating virt ... Show More
The DigitalGenius AI platform puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting customers.
We increase the efficiency of customer service through AI and at the same time increase the satisfaction of your customers and agents.
Saleswhale uses AI to engage every lead over email, qualify them, and identify leads that are ready to buy.
Mindsay enables companies to provide simple and efficient customer interactions through our chatbot platform. We help customer service teams overcome common challenges, allowing them to automate larg ... Show More
We use the data sources on the side for ranking solutions and awarding badges in intelligent virtual assistants (iva) category. Our data sources in intelligent virtual assistants (iva) category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Conversica
Comm100 Live Chat
ultimate.ai
boost.ai
DigitalGenius
Taking into account the latest metrics outlined below, these are the current intelligent virtual assistants (iva) market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Conversica
ultimate.ai
Comm100 Live Chat
Exceed.ai
boost.ai
These are the number of queries on search engines which include the brand name of the solution. Compared to other Conversational AI categories, Intelligent Virtual Assistants (IVA) is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 46%, 30% more than the average of search queries in this area.
2 employees work for a typical company in this solution category which is 19 less than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 28 companies with >10 employees are offering intelligent virtual assistants (iva). Top 3 products are developed by companies with a total of 1k employees. The largest company building intelligent virtual assistants (iva) is eGain Call Track with more than 700 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Comm100 Live Chat
Conversica
boost.ai
ultimate.ai
DigitalGenius
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Intelligent Virtual Assistants (IVA) companies. The most positive word describing Intelligent Virtual Assistants (IVA) is “Easy to use” that is used in 12% of the reviews. The most negative one is “Difficult” with which is used in 3.00% of all the Intelligent Virtual Assistants (IVA) reviews.
According to customer reviews, most common company size for intelligent virtual assistants (iva) customers is 51-1,000 employees. Customers with 51-1,000 employees make up 44% of intelligent virtual assistants (iva) customers. For an average Conversational AI solution, customers with 51-1,000 employees make up 29% of total customers.
These scores are the average scores collected from customer reviews for all Intelligent Virtual Assistants Software. Intelligent Virtual Assistants Software is most positively evaluated in terms of "Overall" but falls behind in "Value For Money".