What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in chatbot design tool category. Our data sources in chatbot design tool category include;
Chatbot design tools are specialized tools that allow designers to model user's interactions with chatbots.
Designing conversational interfaces is different than typical software design as user's range of input in conversational UI is less constrained. This leads to higher complexity in design.
Given the increased interest in chatbots in the past few years, companies have been rapidly developing chatbots. As in any software, design is critical to good software built within budget and estimated timelines.
If you’d like to learn about the ecosystem consisting of Chatbot Design Tool and others, feel free to check AIMultiple Conversational AI.
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Your conversational design suite. Design and prototype your next chatbot or voice assistant.
We use the data sources on the side for ranking solutions and awarding badges in chatbot design tool category. Our data sources in chatbot design tool category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Botsociety
Twyla AI
Taking into account the latest metrics outlined below, these are the current chatbot design tool market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Botsociety
Twyla AI
These are the number of queries on search engines which include the brand name of the solution. Compared to other Conversational AI categories, Chatbot Design Tool is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 100%, 24% more than the average of search queries in this area.
10 employees work for a typical company in this solution category which is 11 less than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 1 companies with >10 employees are offering chatbot design tool. Top 3 products are developed by companies with a total of 25 employees. The largest company building chatbot design tool is Twyla AI with more than 10 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Botsociety
Twyla AI
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Chatbot Design Tool companies. The most positive word describing Chatbot Design Tool is “User friendly” that is used in 4.00% of the reviews.
According to customer reviews, most common company size for chatbot design tool customers is 1-50 Employees. Customers with 1-50 Employees make up 67% of chatbot design tool customers. For an average Conversational AI solution, customers with 1-50 Employees make up 34% of total customers.
These scores are the average scores collected from customer reviews for all Chatbot Design Tools. Chatbot Design Tools is most positively evaluated in terms of "Ease of Use" but falls behind in "Customer Service".
This category was searched on average for 28 times per month on search engines in 2022. This number has decreased to 10 in 2023. If we compare with other conversational ai solutions, a typical solution was searched 814 times in 2022 and this decreased to 720 in 2023.