Process Mining Whitepaper

Process intelligence is critical for process improvement, business understanding and organizational resilience. Process mining enables business leaders to discover and visualize the actual business processes and make data-driven decisions. In this comprehensive guide, we explain in detail benefits, application areas and best practices about process mining.


  • Executive Summary
  • Introduction
  • Benefits
    • Facilitate Automation
      • Have visibility and insights into existing processes
      • Identify the best processes to automate
      • Monitor and optimize RPA implementations during the project
      • Catch up with the changes by following up
    • General Business Benefits
    • Enable data-driven decision making
      • Standardize processes and streamline business outcomes
      • Improve performance management
      • Reduce costs by eliminating unnecessary steps
    • Improved Customer Experience
      • Reduce lead times
      • Reduce reaction time
      • Identify and resolve invisible process bottlenecks
      • Resolve inter-process conflicts
    • Digitized Compliance Management
      • Analyze audit data faster
      • Identify non-compliant processes in real-time
  • 6 Steps to Choose a Process Mining
    • 1. Consider your business area, processes and systems
      • Sector and department
      • Systems
    • 2. Decide on the end goal and prioritize the tool components and architecture
      • Process discovery
      • Process conformance
    • 3. Choose a tool that serves your specific business functions
      • Programming options
      • Data sources
      • Reporting and monitoring
      • Operational Support
    • 4. Specify technical requirements of your business
      • Deployment options
      • Performance limitations
      • Authorization capabilities
    • 5. Evaluate the ROICheck the cost of software and your budget
      • Analyze the market
      • Measure the price-to-performance ratio
      • See if you need a consultant
      • Train your team
    • 6. Test the tool before purchase
  • Use Cases
    • General Processes
    • Sales
      • Lead-To-Order
      • Order-To-Cash
    • IT Service Management
    • Finance
      • Purchase-To-Pay
      • Accounts Receivable
      • Accounts Payable
      • Audit
    • Operations / Industrial
      • Logistics
    • Production
  • Conclusion Additional resources
    • Articles on Process Mining