What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in business process automation software category. Our data sources in business process automation software category include;
Business process automation (also called BPA) software allows companies to automate a process partially or completely.
BPA, in terms of its goals, is similar to RPA (Robotic Process Automation) software. The distinction is that while BPA software typically builds automations that are completely integrated to the software being automated, RPA more commonly acts like humans, using screen scraping and machine vision to manipulate software.
If you’d like to learn about the ecosystem consisting of Business Process Automation Software and others, feel free to check AIMultiple Automation.
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We use the data sources on the side for ranking solutions and awarding badges in business process automation software category. Our data sources in business process automation software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Appian
Nintex Platform
Pega
Kissflow
Salesforce Platform
Taking into account the latest metrics outlined below, these are the current business process automation software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Appian
Kissflow
Pega
Nintex Platform
Salesforce Platform
These are the number of queries on search engines which include the brand name of the solution. Compared to other Automation categories, Business Process Automation Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 65%, 3% more than the average of search queries in this area.
23 employees work for a typical company in this solution category which is 2 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 45 companies with >10 employees are offering business process automation software. Top 3 products are developed by companies with a total of 60k employees. The largest company building business process automation software is Salesforce with more than 40,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Appian
Nintex Platform
Zoho Creator
Salesforce Platform
Pega
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Business Process Automation Software companies. The most positive word describing Business Process Automation Software is “Easy to use” that is used in 5% of the reviews. The most negative one is “Difficult” with which is used in 3.00% of all the Business Process Automation Software reviews.
According to customer reviews, most common company size for business process automation software customers is 51-1,000 employees. Customers with 51-1,000 employees make up 40% of business process automation software customers. For an average Automation solution, customers with 51-1,000 employees make up 32% of total customers.
These scores are the average scores collected from customer reviews for all Business process automation software. Business process automation software is most positively evaluated in terms of "Overall" but falls behind in "Likelihood to Recommend".
This category was searched on average for 250 times per month on search engines in 2022. This number is still 250 in 2023. If we compare with other automation solutions, a typical solution was searched 1.4k times in 2022 and this decreased to 1.3k in 2023.
The implementation process of BPA software can be categorized as:
You can also check our in-depth guide for RPA implementation
Here are three examples of BPA use cases for a better understanding:
You can find more use cases in our RPA use cases guide.
Although every industry has different BPA needs, BPA has the potential to improve every industry. Examples include retail, manufacturing, banking, telecommunication, transportation, education, and healthcare. Below are some examples of how different industries can benefit from BPA:
Most industry analysts, including Forrester highlight the important of automation. Here are the main benefits of implementing BPA software:
You can read our RPA benefits guide to gain more insights.
Business process automation (BPA) software is the group of tools to execute repetitive activities in businesses where human force can be substituted. Companies apply this solution to cut their costs, increase performance, and streamline processes. Wikipedia states that BPA software can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, or contain costs. It consists of integrating applications, restructuring labor resources, and using software applications throughout the organization. Robotic process automation (RPA) is an emerging field within BPA which relies on bots that use UI intended for human use to automate repetitive activities. While BPA software typically builds automations that are completely integrated to the software being automated, RPA bots act like humans, using screen scraping and machine vision to manipulate software
Automation can save a lot of money, but you might think of which processes to start with. McKinsey reports that nearly half of all company processes can be automated. First, you should look at the strategic and organizational factors for improvement. Then, look for suitable processes. The main drivers that can indicate the need for automation are listed below:
You can find a detailed version of this list in the related section of our RPA implementation guide.
If the process fits all the factors mentioned above, you should automate that process. For a better understanding, here are some examples:
These best practices can be helpful for your business while implementing your BPA solution:
Best practices for automation (e.g. for RPA and BPA) are quite similar, we also recommend you to look at our RPA best practices guide.