What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in ucaas provider category. Our data sources in ucaas provider category include;
Unified communications software as a service (UCaaS) software acts as a communication and collaboration center for organizations. UCaaS solutions also provide a platform for businesses to organize and track interactions with potential or existing clients and partners. These tools offers these features on a single, cloud-based platform:
AIMultiple is data driven. Evaluate 96 services based on
comprehensive, transparent and objective AIMultiple scores.
For any of our scores, click the information icon to learn how it is
calculated based on objective data.
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We use the data sources on the side for ranking solutions and awarding badges in ucaas provider category. Our data sources in ucaas provider category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Zoom
Cisco Jabber
Dialpad
8x8 Express
Cisco Webex Calling
Taking into account the latest metrics outlined below, these are the current ucaas provider market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Zoom
Cisco Jabber
CallTrackingMetrics
RingCentral Office
Amazon Chime
These are the number of queries on search engines which include the brand name of the solution. Compared to other Collaboration categories, UCaaS Provider is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 98%, 15% more than the average of search queries in this area.
1,460 employees work for a typical company in this solution category which is 1,439 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 53 companies with >10 employees are offering ucaas provider. Top 3 products are developed by companies with a total of 500k employees. The largest company building ucaas provider is AT&T with more than 200,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Zoom
Cisco Jabber
Dialpad
8x8 Express
Avaya IP Office
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all UCaaS Provider companies. The most positive word describing UCaaS Provider is “Easy to use” that is used in 4% of the reviews. The most negative one is “Difficult” with which is used in 1.00% of all the UCaaS Provider reviews.
According to customer reviews, most common company size for ucaas provider customers is 1-50 Employees. Customers with 1-50 Employees make up 44% of ucaas provider customers. For an average Collaboration solution, customers with 1-50 Employees make up 29% of total customers.
These scores are the average scores collected from customer reviews for all UCaaS Providers. UCaaS Providers is most positively evaluated in terms of "Overall" but falls behind in "Likelihood to Recommend".
This category was searched on average for 618 times per month on search engines in 2022. This number has decreased to 480 in 2023. If we compare with other collaboration solutions, a typical solution was searched 1.1k times in 2022 and this decreased to 880 in 2023.