What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in task mining software category. Our data sources in task mining software category include;
Task mining software collects and analyzes user interaction data, also called desktop data, such as clicks, scrolls, and other actions, to identify areas for improvement and automation. Task automation helps reduce errors and improve task efficiency. The capability reveals insights into employees' unrecognized actions in the workflow.
Task mining software records user activity and cleans Personally Identifiable Information (PII) from these records. The software relies on Optical Character Recognition (OCR) and natural language processing (NLP) technologies for the analysis of the data.
Task mining is also called robotic process mining or task intelligence. Some process mining and RPA vendors support the task mining capability under such names.
If you’d like to learn about the ecosystem consisting of Task Mining Software and others, feel free to check AIMultiple Process Intelligence.
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IBM Process Mining finds the best process candidates for automation, calculates expected ROI, and shows the impact of automation initiatives on the entire process before implementation.
We use the data sources on the side for ranking solutions and awarding badges in task mining software category. Our data sources in task mining software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Celonis
IBM Process Mining
Automation Anywhere Process Discovery
UiPath Process Mining
Apromore
Taking into account the latest metrics outlined below, these are the current task mining software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Automation Anywhere Process Discovery
Celonis
IBM Process Mining
UiPath Process Mining
Apromore
These are the number of queries on search engines which include the brand name of the solution. Compared to other Process Intelligence categories, Task Mining Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 100%, 9% more than the average of search queries in this area.
1,194 employees work for a typical company in this solution category which is 1,173 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 6 companies with >10 employees are offering task mining software. Top 3 products are developed by companies with a total of 300k employees. The largest company building task mining software is IBM with more than 300,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
IBM Process Mining
Celonis
Automation Anywhere Process Discovery
UiPath Process Mining
Apromore
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Task Mining Software companies. The most positive word describing Task Mining Software is “Easy to use” that is used in 1% of the reviews. The most negative one is “Difficult” with which is used in 1.00% of all the Task Mining Software reviews.
According to customer reviews, most common company size for task mining software customers is 1,001+ employees. Customers with 1,001+ employees make up 44% of task mining software customers. For an average Process Intelligence solution, customers with 1,001+ employees make up 44% of total customers.
These scores are the average scores collected from customer reviews for all Task Mining Software. Task Mining Software is most positively evaluated in terms of "Likelihood to Recommend" but falls behind in "Customer Service".
This category was searched on average for 46 times per month on search engines in 2022. This number has increased to 50 in 2023. If we compare with other process intelligence solutions, a typical solution was searched 739 times in 2022 and this decreased to 590 in 2023.