What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in product review software category. Our data sources in product review software category include;
Product reviews software, also known as customer feedback software, aims e-commerce companies to enhance their customer experience by sharing product reviews on their websites. Businesses can evaluate and improve customer loyalty, recognize disgruntled consumers, and receive useful feedback with this software.
If you’d like to learn about the ecosystem consisting of Product Review Software and others, feel free to check AIMultiple Customer Success / Customer Service.
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We use the data sources on the side for ranking solutions and awarding badges in product review software category. Our data sources in product review software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Podium
BirdEye
Trustpilot
Reputation.com
NiceJob
Taking into account the latest metrics outlined below, these are the current product review software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Podium
BirdEye
Trustpilot
Reputation.com
NiceJob
These are the number of queries on search engines which include the brand name of the solution. Compared to other Customer Success / Customer Service categories, Product Review Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 84%, 14% more than the average of search queries in this area.
48 employees work for a typical company in this solution category which is 27 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 34 companies with >10 employees are offering product review software. Top 3 products are developed by companies with a total of 2k employees. The largest company building product review software is Bazaarvoice with more than 1000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
BirdEye
Podium
Trustpilot
Reputation.com
ReviewTrackers
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Product Review Software companies. The most positive word describing Product Review Software is “Easy to use” that is used in 17% of the reviews. The most negative one is “Difficult” with which is used in 3.00% of all the Product Review Software reviews.
According to customer reviews, most common company size for product review software customers is 1-50 Employees. Customers with 1-50 Employees make up 53% of product review software customers. For an average Customer Success / Customer Service solution, customers with 1-50 Employees make up 28% of total customers.
These scores are the average scores collected from customer reviews for all Product Review Software. Product Review Software is most positively evaluated in terms of "Overall" but falls behind in "Likelihood to Recommend".
This category was searched on average for 220 times per month on search engines in 2022. This number has decreased to 210 in 2023. If we compare with other customer success / customer service solutions, a typical solution was searched 769 times in 2022 and this decreased to 720 in 2023.