99 Process Mining Case Studies & Success Stories in 2023

• -Insurance

• -Process optimization
• -Process discovery
• -Process harmonization

• -Cost saving
• -Time saving
• -Increased visibility

APG Group is a financial services provider with a portfolio that contains services like pension administration, asset management, executive consultancy and employers’ services. APG purchased Celonis in 2017 to understand and improve customer-oriented processes. Celonis Process Mining was implemented to gain insights into the APG call center and physical letters that are sent out by APG to customers once divorced. Additionally, Celonis was used to redesign control mechanisms more efficiently and for auditing purposes. APG used Celonis to identify root causes for specific behavior and can constantly align with the domain experts to improve information on the webpage. The benefits of using Celonis include cost saving, time saving and increased visibility. Read More

• -Process optimization
• -Process discovery
• -Process harmonization

• -Process optimization
• -Process discovery
• -Process harmonization

• -Cost saving
• -Time saving
• -Increased visibility

Vodafone, one of the largest telecommunications companies in the world, wanted to eliminate inefficiencies from its massive purchasing operations. It turned to Celonis Process Mining to quickly determine where inefficiencies and deviations are driving up costs or delivery times. The Celonis software reconstructs what happens in a business activity, such as creating purchase orders, learns how the operation works and detects any hidden vulnerabilities. This allowed Vodafone to reduce the cost of each process order from $3.22 /PO to $2.85 per PO, surpassing the Hackett Group’s world-class standard, leading to a 11% cost-savings improvement. In addition, time to market improved by 20%. Read More

• -Finance

• -Process optimization
• -Process discovery
• -Process harmonization

• -Cost saving
• -Time saving
• -Increased visibility

PostFinance, a subsidiary of Swiss Post, is one of the five largest financial institutions in Switzerland. With the increasing digitalization of products, PostFinance wanted to create new incentives for existing customers and also attract new customers. To achieve this, PostFinance deployed Celonis Process Mining to analyze and optimize its business processes. Celonis Process Mining allowed PostFinance to track its actual processes, identify weak points, and create uniform, efficient processes companywide. PostFinance has been able to save resources across regions and significantly accelerate processes, leading to improved customer satisfaction. Read More

• -Process optimization
• -Process discovery
• -Process harmonization

• -Process optimization
• -Process discovery
• -Process harmonization

• -Improved compliance
• -Increased visibility
• -Time saving

In late 2014, Neste, a Finnish oil and gas company, decided to no longer accept the status quo of 100% transparency operations and, instead, make the best out of their internal processes. To achieve this goal, change management was needed that has since then been driven by the Business Process Leadership (BPL) team. Celonis Process Mining was selected to be Neste’s process mining software as it provided the best match with the SAP environment. Celonis Process Mining uses the vast data in IT systems like SAP to track and visualize business processes, it improves transparency and fosters fact-based analytical capabilities. Neste plans to roll out Process Mining for supply chain operations first and is currently creating a roadmap for the further implementation of Celonis Process Mining. Read More

• -Data quality management

• -Process optimization
• -Process discovery
• -Process harmonization

• -Improved compliance
• -Increased visibility
• -Time saving

Siemens is a German IT/Tech company that uses Celonis process mining solution to make processes transparent within the company. The solution provides insights into the actual processes, in real time, and allows them to be reliably reviewed and optimized. Siemens uses Celonis Process Mining for this purpose and thereby analyzes the most diverse business processes. This produces insights into the actual processes, in real time, and allows them to be reliably reviewed and optimized. The use cases of process mining are process optimization, process discovery and process harmonization. The benefits of using process mining are improved compliance, increased visibility and time saving. Siemens was able to achieve savings of double-digit millions as a result of the worldwide application of Process DAsh. Read More

• -Financial planning & analysis

• -Process optimization
• -Process discovery
• -Process harmonization

• -Cost saving
• -Time saving
• -Increased visibility

Regensburger Energie- und Wasserversorgung (REWAG) and Stadtwerke Regensburg wanted greater transparency in purchasing. REWAG started using Celonis Process Mining, which brought together all the digital process traces and visualized actual processes in real time to generate maximum transparency. REWAG uses the software to evaluate a wide variety of procurement figures, including procurement volume, purchase requisitions, number of suppliers, and number of orders. Celonis has saved REWAG tremendous time and money, and Brandl can easily integrate data sources in Celonis and gain system-wide insights. With Celonis, Brandl can identify optimization potentials faster and more reliably. Read More

• -IT service management

• -Process optimization
• -Process discovery
• -Process harmonization

• -Improved compliance
• -Improved customer experience
• -Increased visibility

EDEKA Minden-Hannover is one of the largest regional companies in the German EDEKA group. To keep its growth trajectory, rapid processes, particularly in IT support, are the focus of the regional company. With the introduction of the Big Data Analytics Technology Celonis Process Mining (CPM), the corporate group can now analyze processes in real time. CPM is like a real-time search engine for processes and enables the user to visualize the processes taking place in real time and find inefficiencies quickly. The EDEKA IT experts were especially enthusiastic about the individual scalability of CPM. As a result, the data analysts at IT Service Management don‘t have to wait for days or weeks for analysis results and the EDEKA retailer no longer needs to get frustrated about IT errors. Read More

• -Financial planning & analysis

• -Process optimization
• -Process discovery
• -Process harmonization

• -Cost saving
• -Time saving
• -Increased visibility

Schukat Electronic, a distributor of electronic components, implemented Celonis Process Mining to identify vulnerabilities in their processes and optimize them. They replaced time buffers with an explicit dunning system to the supplier in the ERP system and used data from an SAP Extended Warehouse Management (EWM) system to improve the continuity of the product. This enabled Schukat to reduce the need for time buffers, find the right partners in the long term, have an overview of the whole chain, and make process optimization really effective and efficient. Celonis helped Schukat to achieve cost saving, time saving, and increased visibility. Read More

• -Financial planning & analysis

• -Process optimization
• -Process discovery
• -Process harmonization

• -Cost saving
• -Time saving
• -Increased visibility

ivari used StereoLOGIC Process Analytics to optimize their processes and gain visibility into their processes. It enabled them to save costs and time by reducing the process time by 42.06% and 65.71% for New Business Application Set-up and New Business Issue Process respectively. It also provided them with the time metrics for each process and its activities, list of process delays, inefficiencies, automation and improvement opportunities and best practices for using StereoLOGIC at IVARI. Read More