What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in proactive notification software category. Our data sources in proactive notification software category include;
Proactive notification or proactive multi-channel communication software helps companies to engage with their customers. Organizations can use proactive notification software to alert customers of their accounts about upcoming deadlines or payments, product updates, and promotions.
If you’d like to learn about the ecosystem consisting of Proactive Notification Software and others, feel free to check AIMultiple Customer Success / Customer Service.
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We use the data sources on the side for ranking solutions and awarding badges in proactive notification software category. Our data sources in proactive notification software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
SimpleTexting
OneSignal
DialMyCalls
iZooto
Call-Em-All
Taking into account the latest metrics outlined below, these are the current proactive notification software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
SimpleTexting
OneSignal
DialMyCalls
Call-Em-All
Salesforce LiveMessage
These are the number of queries on search engines which include the brand name of the solution. Compared to other Customer Success / Customer Service categories, Proactive Notification Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 62%, 8% more than the average of search queries in this area.
6 employees work for a typical company in this solution category which is 15 less than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 33 companies with >10 employees are offering proactive notification software. Top 3 products are developed by companies with a total of 400k employees. The largest company building proactive notification software is IBM with more than 300,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
SimpleTexting
OneSignal
DialMyCalls
iZooto
Signal Vine
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Proactive Notification Software companies. The most positive word describing Proactive Notification Software is “Easy to use” that is used in 15% of the reviews. The most negative one is “Difficult” with which is used in 2.00% of all the Proactive Notification Software reviews.
According to customer reviews, most common company size for proactive notification software customers is 1-50 Employees. Customers with 1-50 Employees make up 51% of proactive notification software customers. For an average Customer Success / Customer Service solution, customers with 1-50 Employees make up 37% of total customers.
These scores are the average scores collected from customer reviews for all Proactive Notification Software. Proactive Notification Software is most positively evaluated in terms of "Customer Service" but falls behind in "Likelihood to Recommend".
This category was searched on average for 25 times per month on search engines in 2022. This number has decreased to 20 in 2023. If we compare with other customer success / customer service solutions, a typical solution was searched 769 times in 2022 and this decreased to 720 in 2023.