What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in outbound call tracking software category. Our data sources in outbound call tracking software category include;
Outbound call tracking software notifies customers about sales opportunities via phone calls. They are mostly used by telemarketers and sales representatives to attract new customers. These tools also include features like fast dialing, automated voicemails, and call recording.
If you’d like to learn about the ecosystem consisting of Outbound Call Tracking Software and others, feel free to check AIMultiple Sales.
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We use the data sources on the side for ranking solutions and awarding badges in outbound call tracking software category. Our data sources in outbound call tracking software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
EngageBay
Invoca
CallTrackingMetrics
CloudTalk
Agile CRM
Taking into account the latest metrics outlined below, these are the current outbound call tracking software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Invoca
CallTrackingMetrics
CloudTalk
EngageBay
Agile CRM
These are the number of queries on search engines which include the brand name of the solution. Compared to other Sales categories, Outbound Call Tracking Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 59%, 10% more than the average of search queries in this area.
32 employees work for a typical company in this solution category which is 11 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 40 companies with >10 employees are offering outbound call tracking software. Top 3 products are developed by companies with a total of 2k employees. The largest company building outbound call tracking software is Freshworks with more than 2,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
EngageBay
Invoca
CallTrackingMetrics
CloudTalk
Agile CRM
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Outbound Call Tracking Software companies. The most positive word describing Outbound Call Tracking Software is “Easy to use” that is used in 13% of the reviews. The most negative one is “Difficult” with which is used in 3.00% of all the Outbound Call Tracking Software reviews.
According to customer reviews, most common company size for outbound call tracking software customers is 1-50 Employees. Customers with 1-50 Employees make up 68% of outbound call tracking software customers. For an average Sales solution, customers with 1-50 Employees make up 44% of total customers.
These scores are the average scores collected from customer reviews for all Outbound Call Tracking Software. Outbound Call Tracking Software is most positively evaluated in terms of "Customer Service" but falls behind in "Likelihood to Recommend".
This category was searched on average for 85 times per month on search engines in 2022. This number has decreased to 70 in 2023. If we compare with other sales solutions, a typical solution was searched 360 times in 2022 and this decreased to 260 in 2023.