What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in knowledge management software category. Our data sources in knowledge management software category include;
Knowledge management (KM) software is designed to enable a company to share broad knowledge-based guidelines in various formats, for completing or handling of tasks, mission statements, and operational principles, all on a centralized storage space that is accessible to all employees and easily modifiable.
If you’d like to learn about the ecosystem consisting of Knowledge Management Software and others, feel free to check AIMultiple Collaboration.
AIMultiple is data driven. Evaluate 259 services based on
comprehensive, transparent and objective AIMultiple scores.
For any of our scores, click the information icon to learn how it is
calculated based on objective data.
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We use the data sources on the side for ranking solutions and awarding badges in knowledge management software category. Our data sources in knowledge management software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Freshdesk
Freshservice
Zoho Desk
Notion
Confluence
Taking into account the latest metrics outlined below, these are the current knowledge management software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Zoho Desk
Freshdesk
Confluence
LiveAgent
Notion
These are the number of queries on search engines which include the brand name of the solution. Compared to other Collaboration categories, Knowledge Management Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 70%, 13% more than the average of search queries in this area.
55 employees work for a typical company in this solution category which is 34 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 129 companies with >10 employees are offering knowledge management software. Top 3 products are developed by companies with a total of 400k employees. The largest company building knowledge management software is IBM with more than 300,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Freshservice
Freshdesk
Notion
Zoho Desk
Confluence
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Knowledge Management Software companies. The most positive word describing Knowledge Management Software is “Easy to use” that is used in 14% of the reviews. The most negative one is “Difficult” with which is used in 5.00% of all the Knowledge Management Software reviews.
According to customer reviews, most common company size for knowledge management software customers is 1-50 Employees. Customers with 1-50 Employees make up 41% of knowledge management software customers. For an average Collaboration solution, customers with 1-50 Employees make up 23% of total customers.
These scores are the average scores collected from customer reviews for all Knowledge Management Software. Knowledge Management Software is most positively evaluated in terms of "Overall" but falls behind in "Likelihood to Recommend".
This category was searched on average for 1.7k times per month on search engines in 2022. This number has decreased to 390 in 2023. If we compare with other collaboration solutions, a typical solution was searched 1.1k times in 2022 and this decreased to 880 in 2023.