What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in it operations management software category. Our data sources in it operations management software category include;
IT operations management (ITOM) software, also called ITOM tools, is designed to represent all the tools needed to manage computing power, networking, and application resources.
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We use the data sources on the side for ranking solutions and awarding badges in it operations management software category. Our data sources in it operations management software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Splunk Enterprise
ExtraHop
Squadcast
Pentaho Business Analytics
ControlUp
Taking into account the latest metrics outlined below, these are the current it operations management software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Splunk Enterprise
Pentaho Business Analytics
ExtraHop
Squadcast
Devo
These are the number of queries on search engines which include the brand name of the solution. Compared to other IT / Tech categories, IT Operations Management Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 82%, 1% more than the average of search queries in this area.
734 employees work for a typical company in this solution category which is 713 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 11 companies with >10 employees are offering it operations management software. Top 3 products are developed by companies with a total of 10k employees. The largest company building it operations management software is Hitachi Vantara with more than 10,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Splunk Enterprise
ExtraHop
ControlUp
OpsRamp
Squadcast
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all IT Operations Management Software companies. The most positive word describing IT Operations Management Software is “Easy to use” that is used in 8% of the reviews. The most negative one is “Difficult” with which is used in 6.00% of all the IT Operations Management Software reviews.
According to customer reviews, most common company size for it operations management software customers is 1,001+ employees. Customers with 1,001+ employees make up 50% of it operations management software customers. For an average IT / Tech solution, customers with 1,001+ employees make up 29% of total customers.
These scores are the average scores collected from customer reviews for all IT Operations Management Software. IT Operations Management Software is most positively evaluated in terms of "Overall" but falls behind in "Ease of Use".
This category was searched on average for 155 times per month on search engines in 2022. This number has decreased to 140 in 2023. If we compare with other it / tech solutions, a typical solution was searched 710 times in 2022 and this decreased to 480 in 2023.