What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in it management systems category. Our data sources in it management systems category include;
IT management systems enable businesses to monitor and manage an organization's IT infrastructure, including hardware, software, and networks. These tools also help organizations manage virtual machines and analyze data from IT systems to optimize systems for security and performance.
They are also called IT management software or IT management systems.
If you’d like to learn about the ecosystem consisting of IT Management Systems and others, feel free to check AIMultiple IT / Tech.
AIMultiple is data driven. Evaluate 64 services based on
comprehensive, transparent and objective AIMultiple scores.
For any of our scores, click the information icon to learn how it is
calculated based on objective data.
*Products with visit website buttons are sponsored
We use the data sources on the side for ranking solutions and awarding badges in it management systems category. Our data sources in it management systems category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Freshservice
Goverlan Reach
Kaseya VSA
Apptio
ManageEngine Desktop Central
Taking into account the latest metrics outlined below, these are the current it management systems market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Freshservice
Goverlan Reach
Kaseya VSA
Amazon EC2 Systems Manager
Apptio
These are the number of queries on search engines which include the brand name of the solution. Compared to other IT / Tech categories, IT Management Systems is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 93%, 12% more than the average of search queries in this area.
68 employees work for a typical company in this solution category which is 47 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 39 companies with >10 employees are offering it management systems. Top 3 products are developed by companies with a total of 400k employees. The largest company building it management systems is EdgeVerve Systems with more than 300,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Freshservice
Kaseya VSA
Apptio
Goverlan Reach
ManageEngine Desktop Central
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all IT Management Systems companies. The most positive word describing IT Management Systems is “Easy to use” that is used in 15% of the reviews. The most negative one is “Difficult” with which is used in 5.00% of all the IT Management Systems reviews.
According to customer reviews, most common company size for it management systems customers is 51-1,000 employees. Customers with 51-1,000 employees make up 44% of it management systems customers. For an average IT / Tech solution, customers with 51-1,000 employees make up 27% of total customers.
These scores are the average scores collected from customer reviews for all IT Management Systems. IT Management Systems is most positively evaluated in terms of "Overall" but falls behind in "Likelihood to Recommend".
This category was searched on average for 658 times per month on search engines in 2022. This number has decreased to 480 in 2023. If we compare with other it / tech solutions, a typical solution was searched 710 times in 2022 and this decreased to 480 in 2023.