What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in incident management tools category. Our data sources in incident management tools category include;
Incident management software helps IT teams identify and respond to IT issues, reduce downtimes, and generate reports.
If you’d like to learn about the ecosystem consisting of Incident Management Tools and others, feel free to check AIMultiple Software Development.
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We use the data sources on the side for ranking solutions and awarding badges in incident management tools category. Our data sources in incident management tools category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Freshservice
PagerDuty
Splunk Enterprise
AlertMedia
Jira Service Desk
Taking into account the latest metrics outlined below, these are the current incident management tools market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
PagerDuty
Freshservice
Jira Service Desk
Splunk Enterprise
xMatters
These are the number of queries on search engines which include the brand name of the solution. Compared to other Software Development categories, Incident Management Tools is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 35%, 42% less than the average of search queries in this area.
32 employees work for a typical company in this solution category which is 11 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 60 companies with >10 employees are offering incident management tools. Top 3 products are developed by companies with a total of 300k employees. The largest company building incident management tools is IBM with more than 300,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Freshservice
PagerDuty
Splunk Enterprise
AlertMedia
iAuditor
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Incident Management Tools companies. The most positive word describing Incident Management Tools is “Easy to use” that is used in 12% of the reviews. The most negative one is “Difficult” with which is used in 4.00% of all the Incident Management Tools reviews.
According to customer reviews, most common company size for incident management tools customers is 51-1,000 employees. Customers with 51-1,000 employees make up 38% of incident management tools customers. For an average Software Development solution, customers with 51-1,000 employees make up 24% of total customers.
These scores are the average scores collected from customer reviews for all Incident Management Tools. Incident Management Tools is most positively evaluated in terms of "Overall" but falls behind in "Likelihood to Recommend".
This category was searched on average for 441 times per month on search engines in 2022. This number has decreased to 260 in 2023. If we compare with other software development solutions, a typical solution was searched 1k times in 2022 and this decreased to 1k in 2023.