What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in customer services category. Our data sources in customer services category include;
Customer service companies enable companies to outsource customer services to external professionals.
Customer service companies provide trained teams who act as representatives of the company to handle customer related inquiries and interactions.
Customer service companies and call center service companies provide the same service except that customer service companies should also have the capability to work with customers face-to-face. For example, they should be able to send technicians to support customers in their premises
If you’d like to learn about the ecosystem consisting of Customer Services and others, feel free to check AIMultiple Business Services.
AIMultiple is data driven. Evaluate 92 services based on
comprehensive, transparent and objective AIMultiple scores.
For any of our scores, click the information icon to learn how it is
calculated based on objective data.
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We use the data sources on the side for ranking solutions and awarding badges in customer services category. Our data sources in customer services category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
LiveOps
Simplr
Aidey
OnBrand24
Triniter
Taking into account the latest metrics outlined below, these are the current customer services market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
LiveOps
Simplr
Aidey
Triniter
OnBrand24
These are the number of queries on search engines which include the brand name of the solution. Compared to other Business Services categories, Customer Services is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 100%, 20% more than the average of search queries in this area.
733 employees work for a typical company in this solution category which is 712 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 1 companies with >10 employees are offering customer services. Top 3 products are developed by companies with a total of 733 employees. The largest company building customer services is LiveOps with more than 700 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
LiveOps
Simplr
Aidey
OnBrand24
LiveVoice
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Customer Services companies. The most positive word describing Customer Services is “Easy to use” that is used in 2% of the reviews.
According to customer reviews, most common company size for customer services customers is 51-1,000 employees. Customers with 51-1,000 employees make up 47% of customer services customers. For an average Business Services solution, customers with 51-1,000 employees make up 32% of total customers.
These scores are the average scores collected from customer reviews for all Customer Services. Customer Services is most positively evaluated in terms of "Customer Service" but falls behind in "Value For Money".