What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in cloud communication platforms category. Our data sources in cloud communication platforms category include;
Cloud communication platforms move real-time voice, messages and media to cloud through APIs for facilitating internal communication and collaboration. They are mostly used by mobile app developers to migrate their mobile applications to cloud.
If you’d like to learn about the ecosystem consisting of Cloud Communication Platforms and others, feel free to check AIMultiple Cloud.
AIMultiple is data driven. Evaluate 36 services based on
comprehensive, transparent and objective AIMultiple scores.
For any of our scores, click the information icon to learn how it is
calculated based on objective data.
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We use the data sources on the side for ranking solutions and awarding badges in cloud communication platforms category. Our data sources in cloud communication platforms category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Twilio
Bitrix24
Runrun.it
CloudTalk
BroadVoice Cloud PBX
Taking into account the latest metrics outlined below, these are the current cloud communication platforms market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Twilio
Bitrix24
Runrun.it
CloudTalk
Fuze
These are the number of queries on search engines which include the brand name of the solution. Compared to other Cloud categories, Cloud Communication Platforms is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 79%, 21% more than the average of search queries in this area.
2,135 employees work for a typical company in this solution category which is 2,114 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 51 companies with >10 employees are offering cloud communication platforms. Top 3 products are developed by companies with a total of 10k employees. The largest company building cloud communication platforms is Zoho Corporation Pvt. Ltd. with more than 7,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Twilio
BroadVoice Cloud PBX
Bitrix24
Runrun.it
CloudTalk
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Cloud Communication Platforms companies. The most positive word describing Cloud Communication Platforms is “Easy to use” that is used in 8% of the reviews. The most negative one is “Difficult” with which is used in 3.00% of all the Cloud Communication Platforms reviews.
According to customer reviews, most common company size for cloud communication platforms customers is 1-50 Employees. Customers with 1-50 Employees make up 57% of cloud communication platforms customers. For an average Cloud solution, customers with 1-50 Employees make up 37% of total customers.
These scores are the average scores collected from customer reviews for all Cloud Communication Platforms. Cloud Communication Platforms is most positively evaluated in terms of "Overall" but falls behind in "Likelihood to Recommend".
This category was searched on average for 424 times per month on search engines in 2022. This number has decreased to 390 in 2023. If we compare with other cloud solutions, a typical solution was searched 623 times in 2022 and this decreased to 590 in 2023.