What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in call analytics & management tool category. Our data sources in call analytics & management tool category include;
Call analytics tools, also called call management software or call tracking software, enable businesses to assign call tracking numbers and measure, monitor, and analyze caller data such as location and conversation. Call analytics and management tools can provide information about which ad or keyword got callers’ attention and businesses can use these tools to optimize marketing campaigns.
If you’d like to learn about the ecosystem consisting of Call Analytics & Management Tool and others, feel free to check AIMultiple Analytics.
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We use the data sources on the side for ranking solutions and awarding badges in call analytics & management tool category. Our data sources in call analytics & management tool category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Gong
Talkdesk
Twilio
Dialpad
Wingman
Taking into account the latest metrics outlined below, these are the current call analytics & management tool market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Gong
Twilio
Talkdesk
Wingman
Aircall
These are the number of queries on search engines which include the brand name of the solution. Compared to other Analytics categories, Call Analytics & Management Tool is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 58%, 17% more than the average of search queries in this area.
36 employees work for a typical company in this solution category which is 15 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 56 companies with >10 employees are offering call analytics & management tool. Top 3 products are developed by companies with a total of 10k employees. The largest company building call analytics & management tool is Twilio with more than 7,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Gong
Talkdesk
Dialpad
Twilio
Wingman
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Call Analytics & Management Tool companies. The most positive word describing Call Analytics & Management Tool is “Easy to use” that is used in 12% of the reviews. The most negative one is “Difficult” with which is used in 3.00% of all the Call Analytics & Management Tool reviews.
According to customer reviews, most common company size for call analytics & management tool customers is 1-50 Employees. Customers with 1-50 Employees make up 46% of call analytics & management tool customers. For an average Analytics solution, customers with 1-50 Employees make up 35% of total customers.
These scores are the average scores collected from customer reviews for all Call Analytics & Management Tools. Call Analytics & Management Tools is most positively evaluated in terms of "Ease of Use" but falls behind in "Likelihood to Recommend".