What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in back office services category. Our data sources in back office services category include;
Back office services, also known as business process outcourcing (BPO) services, enable companies to outsource repetitive and mundane tasks to be performed by external professionals.
Back office services cover tasks such as data processing in operations as well as numerous tasks in marketing, sales, customer service, onboarding, payroll, and accounting.
If you’d like to learn about the ecosystem consisting of Back Office Services and others, feel free to check AIMultiple Business Services.
AIMultiple is data driven. Evaluate 92 services based on
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calculated based on objective data.
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We use the data sources on the side for ranking solutions and awarding badges in back office services category. Our data sources in back office services category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
CloudTask
Virtual Business Partners
TransForm Solution
Aidey
Invensis
Taking into account the latest metrics outlined below, these are the current back office services market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
CloudTask
Aidey
Helpware
Virtual Business Partners
Invensis
These are the number of queries on search engines which include the brand name of the solution. Compared to other Business Services categories, Back Office Services is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 100%, 20% more than the average of search queries in this area.
127 employees work for a typical company in this solution category which is 106 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 4 companies with >10 employees are offering back office services. Top 3 products are developed by companies with a total of 3k employees. The largest company building back office services is Integreon with more than 2,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
CloudTask
Virtual Business Partners
TransForm Solution
Invensis
Venture Back Office
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Back Office Services companies. The most positive word describing Back Office Services is “Customer support” that is used in 3.00% of the reviews.
According to customer reviews, most common company size for back office services customers is 1-50 Employees. Customers with 1-50 Employees make up 57% of back office services customers. For an average Business Services solution, customers with 1-50 Employees make up 57% of total customers.
These scores are the average scores collected from customer reviews for all Back Office Services. Back Office Services is most positively evaluated in terms of "Ease of Use" but falls behind in "Likelihood to Recommend".