What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in answering services category. Our data sources in answering services category include;
Answering services handle calls and communications with clients on behalf of businesses and companies.
Answering services provide 24/7, multi language call center solutions, multi-channel support, inbound sales, reception services, attendance lines, and HIPAA compliant messaging for different industries.
If you’d like to learn about the ecosystem consisting of Answering Services and others, feel free to check AIMultiple Business Services.
AIMultiple is data driven. Evaluate 152 services based on
comprehensive, transparent and objective AIMultiple scores.
For any of our scores, click the information icon to learn how it is
calculated based on objective data.
*Products with visit website buttons are sponsored
We use the data sources on the side for ranking solutions and awarding badges in answering services category. Our data sources in answering services category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
Verbatim
CALLCARE
AnswerFirst
VoiceNation
Davinci
Taking into account the latest metrics outlined below, these are the current answering services market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
Verbatim
CALLCARE
AnswerFirst
VoiceNation
Answering Service Care
These are the number of queries on search engines which include the brand name of the solution. Compared to other Business Services categories, Answering Services is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 100%, 20% more than the average of search queries in this area.
8 employees work for a typical company in this solution category which is 13 less than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 1 companies with >10 employees are offering answering services. Top 3 products are developed by companies with a total of 73 employees. The largest company building answering services is AnswerConnect with more than 60 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
Verbatim
CALLCARE
AnswerFirst
VoiceNation
Davinci
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
This data is collected from customer reviews for all Answering Services companies. The most negative one is “Difficult” with which is used in 2.00% of all the Answering Services reviews.
According to customer reviews, most common company size for answering services customers is 1-50 Employees. Customers with 1-50 Employees make up 67% of answering services customers. For an average Business Services solution, customers with 1-50 Employees make up 50% of total customers.
These scores are the average scores collected from customer reviews for all Answering Services. Answering Services is most positively evaluated in terms of "Ease of Use" but falls behind in "Likelihood to Recommend".