What are our data sources?
We use the data sources on the side for ranking solutions and awarding badges in rpa software category. Our data sources in rpa software category include;
RPA (Robotic Process Automation) is an emerging technology involving bots that mimic human actions. RPA bots are mostly used to complete repetitive and simple tasks. However bots have been growing more capable and taking on more complex tasks requiring cognitive skills such as pattern recognition and decision making. RPA software capable of these tasks are also called cognitive RPA, intelligent RPA etc.
RPA tools are traditionally different than BPM software in terms of their scope. RPA tools are ideal for carrying out repetitive tasks inside of a process that require the use of a UI while BPM platforms are designed to manage and orchestrate complex end-to-end business processes. However, as the RPA category matured, vendors started bundling BPM services to RPA tools and vice versa, blurring the line between the two sets of tools.
To be categorized as an RPA software, a product must:
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We use the data sources on the side for ranking solutions and awarding badges in rpa software category. Our data sources in rpa software category include;
review websites
social media websites
search engine data for branded queries
According to the weighted combination of 7 data sources
UiPath RPA
Pega
Microsoft Power Automate
IBM Robotic Process Automation
Blue Prism
Taking into account the latest metrics outlined below, these are the current rpa software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.
UiPath RPA
Pega
IBM Robotic Process Automation
Blue Prism
Microsoft Power Automate
These are the number of queries on search engines which include the brand name of the solution. Compared to other Automation categories, RPA Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 316%, 248% more than the average of search queries in this area.
78 employees work for a typical company in this solution category which is 57 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 66 companies with >10 employees are offering rpa software. Top 3 products are developed by companies with a total of 600k employees. The largest company building rpa software is EdgeVerve Systems with more than 300,000 employees.
Taking into account the latest metrics outlined below, these are the fastest growing solutions:
UiPath RPA
Microsoft Power Automate
Pega
IBM Robotic Process Automation
Blue Prism
We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.
These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.
We analyzed 472 RPA case studies and found that these products are the top contributors:
This data is collected from customer reviews for all RPA Software companies. The most positive word describing RPA Software is “Easy to use” that is used in 4% of the reviews. The most negative one is “Difficult” with which is used in 2.00% of all the RPA Software reviews.
According to customer reviews, most common company size for rpa software customers is 1,001+ employees. Customers with 1,001+ employees make up 52% of rpa software customers. For an average Automation solution, customers with 1,001+ employees make up 53% of total customers.
These scores are the average scores collected from customer reviews for all RPA Software. RPA Software is most positively evaluated in terms of "Overall" but falls behind in "Customer Service".
This category was searched on average for 6.4k times per month on search engines in 2022. This number has increased to 6.4k in 2023. If we compare with other automation solutions, a typical solution was searched 1.4k times in 2022 and this decreased to 1.3k in 2023.
RPA (Robotic Process Automation) is an emerging technology involving bots that mimic human actions to complete repetitive tasks.
Those that are new to the RPA industry, could think of intelligent humanoid robotic companions when they hear robotic process automation. However, we may never see physical humanoid robots in white-collar jobs since knowledge work is becoming ever more digitized. Digital work is making physical bodies redundant in non-sales positions. RPA bots are digital workers that are capable of using our keyboards and mouses just like we do. And that opens a wide range of possibilities for automation.
RPA software is a popular tool that uses screen scraping, software integrations other technologies to build specialized digital agents that can automate administrative tasks. RPA software helps businesses with legacy systems to automate their workflows. Wikipedia defines RPA as "an emerging form of clerical process automation technology based on the notion of software robots or artificial intelligence (AI) workers."
You can read more about what RPA is from our detailed guide.
We can provide three main reasons that led RPA to be the most common solution to automate common office tasks:
RPA tools can be categorized into three main types:
Manual processes are inefficient, error-prone and cause employee dissatisfaction. RPA tools can change that through automation. The main benefits of RPA software are:
We can group common pitfalls of RPA software under three categories:
Almost all business processes can be automated with RPA. These processes include industry (e.g., telecommunication, financial services) or business function (e.g., marketing, sales) specific processes that can be automated with RPA. Some examples that exist in almost all industries are:
As RPA enables a higher degree of program automation, it is not the only way of automating processes that cut across numerous systems. The alternatives to RPA are:
Here is a step-by-step guide on how to choose the right RPA tool:
The cost of implementing RPA varies from one vendor to another. For example, UiPath, one of the leading vendors, has published starting price of $3990 per year and per user, depending on the automation level. Automation Anywhere published a starting price of $995 per user. However, RPA industry has grown quite fast thanks to their deep discounts. Especially in volume purchases, companies should expect to get deep discounts.
We can categorize RPA implementation costs under three categories:
In a B2B.com article, RPA experts promise an ROI from 30% to more than %300 in the first year.
Though ROI is important, the level of savings are even more important for users. Of course, increasing scale of RPA implementation would offer higher savings. Deloitte gives an example that a company that deploys 500 bots with a cost of $20 million can make a saving of $100 million, as the bots will handle the tasks of 1000 employees. Considering other RPA benefits like error reduction and increased customer satisfaction, RPA tools offer a compelling amount of ROI for your business.
While they focus on the two most expensive portions of RPA deployment that are design & development and maintenance, these future RPA solutions include:
Yes, most RPA programs use machine vision technologies to capture data from your screen to enable automation via Citrix